RAILROAD, n. The chief of many mechanical devices enabling us to get away from where we are to wher we are no better off. For this purpose the railroad is held in highest favor by the optimist, for it permits him to make the transit with great expedition. - Ambrose Bierce
The person standing at the corner in the cold waiting for the ride is the most important person in the world and any transit system employees only exist for that person and act accordingly, above and beyond their own self-interest - Utpal Dutta